SPECIAL OFFER £5 CARRIAGE ON ALL MAINLAND UK ORDERS
About Us Established in 1996, Track Right has gained an enviable reputation in the South of England as a supplier of high quality equestrian goods. Our products are sold through the shop, mail order and through our show units that can be seen at leading events.
We employ friendly, knowledgeable staff, who take the time to discuss your customer needs.
Track Right are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the Send Mail button at top of the screen.
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Making A Purchase Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to contact you for payment if invoice with order has been selected.
We accept credit card payment. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. |
Shipping And Handling The shipping charge is set to a fixed charge of £5.00 which covers all delveries up to 25kg within the UK. Smaller items can be sent via registered post and will be charged at cost. This will be adjusted on the invoice for your approval before payment is made . You can contact us for a quote.
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Delivery Schedule We don't like to keep our customers waiting and we will do our best to get your items to you as fast as possible. As a general rule, we will package and dispatch your items on the day that the order is placed. However, under exceptional circumstances or increased demand please allow up to 28 days. We undertake to inform you should there be any delay in dispatching your order. Bank Holidays can delay deliveries.
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| Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
| Tax Charges All prices include the current UK rate of Value Added Tax at 20.0%. For orders made from the UK or the European Union, 20.0% VAT is added. All other orders are VAT free and you should click the exempt button to reduce VAT to zero . |
| Credit Card Security All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. |
| Guarantee We have chosen our products carefully to ensure that you get a high quality service and a high quality item. In the unlikely event of you having a problem with a purchase or a transaction, we will work tirelessly with you to ensure that everything gets rapidly resolved to your full satisfaction. Goods are supplied to you on unconditional approval. If they do not meet with your requirement, we will undertake to replace the item or refund the cost (less postage). Returned goods must be unsoiled and unused, and in a resaleable condition. Goods will not be refunded if not returned within 21 days. Please refer to our returns policy for full details of our returns process |
| Reaching Us If you need to reach us, please email us using the Send Mail button at the top of the screen. Alternatively, you can call on 01444 881882(International +44 <phone without first zero>) or fax us on 01444 881882 or write to us at: Track Right, London Road, Bolney. RH17 5PY |
Privacy Policy Track Right do not disclose buyers information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' option.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes |
| Returns Policy In the unlikely event that goods need to be returned to us, it is important that a Returns Number is obtained from us first. This will enable us to process your return as quickly and efficiently as possible. Returns numbers can be obtained by calling the shop during opening hours on 01444 881882, or by emailing us at returns@trackright.co.uk Returns received without the correct details may be subject to delays.Returned goods must be unsoiled and unused, and in a resaleable condition. Goods will not be refunded if not returned within 21 days. Please note that we strongly advise you to use an insured, tracked delivery method to return goods to us as we are not responsible for any goods in transit. |
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